Customer Service

Shipping & Delivery

We use USPS and UPS to ship packages HOWEVER we HIGHLY recommend using UPS during any busy shipping season ( ex Holidays) as our USPS sorting station becomes incredibly backed up and your package will most likely be late. Once it leaves our store we have no ability to influence how USPS or UPS handles it. Shipping costs are determined by the rates they currently use.

Privacy

We are committed to protecting your privacy. We will not sell or rent your information to anyone. Not even if they offer us a lot of money.

Exchanges & Returns

ALL PLUSH, SALE, AND PERSONAL ITEMS ARE FINAL SALE.

We want you to love your purchase. If not totally satisfied, please call or email us within 14 days for a store credit, exchange, or refund for online purchases. (In-store returns, please see below.) Items must be in original packaging and in the same condition they left us in. Please note that all SALE items are considered a final sale and are not returnable.

PLEASE FOLLOW THESE STEPS:

  1. Repackage item in it’s original packing with the packing slip.
  2. Call or email us to let us know about your return and to get your Return authorization number.
  3. Include the Return Authorization Number in the following address:
    World of Mirth (Return Authorization Number)
    3005 W. Cary Street
    Richmond, VA 23221

Any package shipped without a return Authorization Number will not be accepted.

For your protection, we recommend shipping via insured/certified mail or UPS/FedEx Ground service, so you have a record of the return. Goods must be returned in perfect condition, so please handle items with care.

NOTE: World of Mirth is not responsible for shipping costs for returns or exchanges. Plush is not returnable.

LIVE IN RICHMOND?

As an added convenience to our local customers, we will be happy to issue an exchange or store credit for your online purchase at our Carytown store. Any exchange or store credit will be given in compliance with our current in-store return policy, which requires a receipt for the original price paid within 14 days of date of purchase for any non-sale items returned in their original condition. Please note all SALE items anf all plush are considered a final sale and are not returnable.

RETURN OF DAMAGED OR DEFECTIVE ITEMS:

It is our policy to inspect all items before they leave our store to ensure that the item is in tip-top shape. Should an item arrive in damaged, or defective condition, we must be notified within three (3) business days of the date of delivery. At that time, a Return Authorization Number will be issued. This number must be written on the outside of the package, or the package will not be accepted. We will pay the shipping costs for the return of a defective or damaged in shipping item and the reshipment of the replacement item.

 

WEBSITE ACCESSIBILITY

 

The Purpose of Our Website

Our website is provided as a secondary source of information and services such as online shopping intended to complement the in-person services we offer every one of our valued customers. We strive to provide you with an online experience that is helpful, friendly, and accessible to all our visitors.

Accessibility Access
World of Mirth is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards. Because we are working with ever changing information and systems, we would appreciate your help and feedback in making our site better. If you find any accessibility barriers within our website, please let us know. We will work to resolve any issues as soon as possible. See our contact information below.

Assistance Options
If you need help in finding a particular product or for any other customer assistance, please reach out to us at our contact information listed below.


Conformance Status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. World of Mirth's website has been tested and is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the site or content do not fully conform to an accessibility standard. The World of Mirth website and online store are currently undergoing a full audit for accessibility, and being upgraded as needed for additional accessibility.

We Welcome Your Input
We welcome your feedback on the accessibility of World of Mirth's website. Please let us know if you encounter accessibility barriers on World of Mirth's website. Thank you for your support and for helping us make our services as valuable as possible.

Contacting Us
World of Mirth
3005 W Cary Street
Richmond, VA 23221

phone: 804-353-8991
email: info@worldofmirth.com